Shipping policy

Shipping Policy

At Saachi, we aim to make your shopping experience smooth from checkout to delivery.
We partner with trusted courier and freight companies to ensure your order arrives safely and on time.

Please read our shipping policy carefully to understand how we process, ship, and deliver your items.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking details.

Note: During peak periods (e.g. holidays, promotional events), dispatch times may be slightly longer, but we’ll always do our best to keep you updated.

2. Shipping Times

Delivery timeframes vary depending on your location and the size of your item.
Typical delivery estimates are:

Location Estimated Delivery Time
Metro areas (Sydney, Melbourne, Brisbane) 3–7 business days
Regional areas 7–14 business days
Remote areas Up to 21 business days

These are estimates only. Once your order leaves our warehouse, delivery times are in the hands of our courier partners.

3. Shipping Costs

  • Standard Shipping: Calculated at checkout based on your location and item size/weight.

  • Free Shipping: Occasionally offered during promotions or on selected items (as indicated on the product page).

  • Bulky Items: Some large furniture pieces may require a special delivery service — you’ll be notified before checkout or contacted to confirm delivery details.

We strive to offer the most cost-effective shipping options available.

4. Delivery Process

  • Deliveries are made Monday to Friday during business hours.

  • Couriers are unable to deliver to PO Boxes or Parcel Lockers for bulky furniture items.

  • If you’re not home at the time of delivery, the courier may:

    • Leave the item in a safe place (if safe drop is available), or

    • Leave a card with instructions to arrange redelivery or pickup from a depot.

Please ensure your shipping address and contact number are accurate when placing your order.

5. Order Tracking

Once dispatched, you’ll receive a tracking number via email.
You can use this link to monitor your delivery progress directly with the courier.

If you haven’t received tracking information within 5 business days of your order, please contact us at [your email address].

6. Damaged or Missing Items

We take great care to ensure your order arrives in perfect condition.
However, if your item arrives damaged or incorrect, please notify us within 7 days of delivery by emailing [your email] with:

  • Your order number

  • Clear photos of the damage or incorrect item

  • A brief description of the issue

We’ll investigate and arrange a replacement, refund, or repair depending on the circumstances, in accordance with our Refund Policy and Australian Consumer Law.

7. Delays Beyond Our Control

While we do everything possible to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions

  • Courier network disruptions

  • Supply chain delays or stock shortages

We’ll always keep you informed of any significant changes or delays affecting your order.

8. International Shipping

Currently, we only deliver within Australia.
We do not ship internationally at this time.

9. Contact Us

If you have any questions about your order or shipping status, please reach out to our support team:
📧 markluki@me.com

We’re here to help and want to ensure your order arrives safely and smoothly.